FAQs

Frequently asked questions.

My Account

Register

You can sign up for an account to easily track orders and get more incentives.

Unsubscribe from Newsletter

You can cancel the news from us right in your email, click to Unsubscribe button on the your email.

My Payment Methods

We accept all major credit cards. You need to have a PayPal account to be able to pay register here : www.paypal.com

Exchanges & Returns

Accept Return

If you are not satisfied with the product you can return the product at any time.

Replace Item

If the product shows signs of damage, breakage, cracking, printing errors. Please take a photo of the product and contact us for a replacement.

General Information

Personalized & Custom

We support personalization of products, you can add ideas to order notes or contact us.

Buy in Bulk

If you want to buy in bulk please contact us immediately to get the preferential price.

Copyright and Trademark

If any of our products violate the trademark or copyright, We will remove the product immediately.

Shipping & Delivery

Shipments and Delivery Periods

Orders will be processed within 3 business days, You will receive your order within 5-8 business days.

Order Tracking

We use USPS and DHL shipping service, tracking code will be sent directly to your email.

Missing Items

If after the delivery time you still have not received the order, please contact us immediately for assistance.

Payment

Payment Methods

We use PayPal payment gateway, giving you complete peace of mind when making payment.

Secure Payments

All your payment and delivery information is encrypted and secure.

Refund & Cases

We are committed to 100% refund if there is any problem arising with the product.

Gift Code & Coupon

Gift Code Information

We have a lot of deals for you, the usual gift code will be sent to your email.

How to Get

You can enter your email address and subscribe now, Discount codes are completely free, sometimes only for you.

Activate Gift Code

You can use the discount code right in the cart or at checkout, The discount amount will be deducted directly into the order.

Not finding the help you need?

+1(567) 205-8619 - (Monday - Friday) 9 to 21 (CET)
support@totomug.com